I called and was very happy with the friendly and helpful lady, that answered all my questions. I given a window a window of time, in which someone would come to repair. I was happy when they called me to let me know the gentleman was on his way and gave me an estimated time of arrival. The gentleman, that came, was friendly. He was professional and did an amazing job. He explained what was wrong and what needed to be done. The price was very reasonable. Beyond thrilled that he cleaned my dryer and even the outside vent. Overall, I am very pleased from beginning to end, with the people that helped me. I definitely recommend them!