Had Tom come out today-this is the easiest to work with and best heat and air conditioning company I have used since moving to the area 11 years ago. He was at my house within an hour of my call, diagnosed the problem, went and got the part and had my A/C up and running again by early afternoon. On top of that, cleaned the outside unit, showed me how to do it, told me how often it needed to be done, answered all my other questions, fielded questions about getting A/C to the garage...he was just great. You guys definitely have a new customer, I'll be calling in a couple of months to start a maintenance plan so my furnace is in top notch working order before the cold weather starts.
Thank you so much, this was a far more pleasant experience than I expected, and the price was more than reasonable.