I have been taking my vehicle to Rick for years. Through all the issues I have had with my cars, Rick was always fair, matter of fact, and explained everything in a way I could understand. Being someone who is not as knowledgeable when it comes to repair work, etc. on vehicles, not once have I felt cheated or exploited by Cincinnati Transmission Specialists. No matter the problem, the shop is always able to diagnose the issue, walk me through the process and have the problem fixed before I knew it. I can't speak higher of this shop, the management and the workers overall. The professionalism displayed is refreshing when positive customer service experiences seem to be far and few in between. 10/10 recommend and will continue to take all my personal vehicles here and recommend my friends/family do so as well.