A coworker recommended this company. The repairman was very proficient and found the problem in an electrical circuit in about ten minutes and repaired it. He then discovered a bathroom fan on the circuit did not work. He inspected it and said the motor was seized and that there was no replacement. He estimated the repair cost at $200 and left the light fixture and mounting on a shelf. I said that I would try to fix it. When I did, I simply spun the fan with my finger and the fan worked. I then tried to replace the light and other fixture only to find the repair man had broken the mounting. It took me 30 minutes to jury rig a new mounting. I understand that people make mistakes, but the fan was not broken. I don't know if Bonham was trying to extract another $200 worth of work from me, but I am upset that the bracket was broken. I paid to have repairs done, not to do more repairs because of poor workmanship.
Response by Karen - Bonham Electric Inc
Richard, thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our service technician that has led to your distrust in our company. Our service technicians are highly-trained and qualified; I am discouraged to hear of your negative experience. Often times a seized motor can be manually turned, which may cause the fan to work again temporarily. Upon receipt of your email, we offered to pay for 50% (up to $50) of the cost of a new replacement bath fan, or provide free installation of a bath fan purchased by the home owner. Above all else, providing excellent customer service is our main goal and given the opportunity, we would like to be able to make things right. Please contact us at your convenience.